Help Desk

For More Information,
Contact:

Help Desk
412-397-2211
help@rmu.edu
rmu.edu/help

Hale 205
Moon Campus

Office Hours:
Monday - Thursday
    7am - 8pm
Friday
    7am - 5pm
Saturday
    Open for doctorate
    programs
Sunday
    Closed

24x7 Phone Support

ResNet
412-397-2299
resnet@rmu.edu
rmu.edu/resnet

Lexington Hall
First Floor
Moon Campus

Office Hours:
Monday - Thursday
    1pm - 11pm
Friday
    1pm - 6pm
Saturday
    Closed
Sunday
    6pm - 11pm

Yorktown Hall
First Floor

Office Hours:
Monday - Thursday
    6pm - 11pm
Friday
    1pm - 6pm
Saturday
    Closed
Sunday
    6pm - 11pm

Troubleshooting

Problem	Solution

LCD Projector won't power ON or won't switch video mode properly	Occasionally, the LCD projector will "lock up" and not operate properly. To fix the problem press the OFF button located on the projector control box, wait for about 10 seconds. Then press the ON button again.
No sound	If you can't hear PC sound, make sure the computer volume is turned up (double-click the speaker icon in the system tray on the right side of the taskbar). Make sure the volume is turned up on the EZTrol or Extron control box. The audio cable is not plugged into the laptop PC.
Laptop image won't project on the screen	Make sure the Mode switch is set to the laptop position. Some laptop PCs require that you toggle the laptop setting to show the laptop screen on an "external" device. See the laptop's documentation for assistance.
Picture won't display from the document camera	Make sure the document camera is turned on. Check to see if the LCD projector is turned on. The mode setting on the projector is not set to display from the document camera

If additonal help is needed, please contact the RMU IT Help Desk!