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For More Information,
Contact:


Help Desk
412-397-2211
help@rmu.edu
rmu.edu/help

Hale 205
Moon Campus

Office Hours:
Monday - Thursday
    7am - 8pm
Friday
    7am - 5pm
Saturday
    Open for doctorate
    programs
Sunday
    Closed

24x7 Phone Support


ResNet
412-397-2299
resnet@rmu.edu
rmu.edu/resnet

Lexington Hall
First Floor
Moon Campus

Office Hours:
Monday - Thursday
    1pm - 11pm
Friday
    1pm - 6pm
Saturday
    Closed
Sunday
    6pm - 11pm

Yorktown Hall
First Floor

Office Hours:
Monday - Thursday
    6pm - 11pm
Friday
    1pm - 6pm
Saturday
    Closed
Sunday
    6pm - 11pm


RA Colonial Mail (Voicemail) Instructions 

Voice mail number is 412-397-5500 or x5500.

  • Initial voice mail password is 1-2-x-x-x-x (phone extension).

Press 1 for new / old messages.

  • Begins playing chosen messages, then presents mailbox menu.

Press 2 to change folders.

  • "Enter number of folder to change to:"

0) new
1) old
2) work
3) family
4) friends
#) cancels folder change

Press 3 for advanced options.
(The following options will be presented only if there are messages in the current folder.)

  • "Press 1 to send a reply."
    NOTE: The sender must have a mailbox on the system to send a reply.

  • "Press 2 to call the person who sent this message."
    The caller ID will be presented, along with the following options:
    • "Press 1 to call this number."
    • Press 2 to enter a different number." Enter a number to call, followed by #.
      NOTE:Caller ID must be present, and this option must be enabled by the system administrator.

  • "Press 3 to hear the message envelope."
    This will play the Caller ID of the call, as well as the time and date that the message was received.
  • "Press 4 for the previous message."
    NOTE: This option will not be presented if the message is the first in the mailbox.
  • Press 5 to repeat the current message."
    Repeats current message.

  • "Press 6 to play the next message."
    Skip to the next message, taking no action.
  • "Press 7 to (un)delete this message."
    Marks the current message as deleted. This option will skip to the next message if the administrator has enabled such functionality. Otherwise, the menu will be repeated, and the option changed to undelete.
  • Press 8 to forward the message to another user."
    Enter mailbox of the user to forward to, then:
    • Press 1 to prepend a recording to this message. Record message, followed by #.
    • Press 2 to forward without prepending.

  • Press 9 to save this message."
    Choose folder to save message to:
    0) new
    1) old
    2) work
    3) family
    4) friends
    #) cancels folder change

PressĀ 0 for mailbox options.

  • "Press 1 to record your unavailable message."
    Record message to be played when unavailable, followed by #.

  • Press 2 to record your busy message."
    Record message to be played when this line is busy, followed by #.

  • "Press 3 to record your name"
    Record the name of the mailbox holder, for playback in the directory or when messages are forwarded/sent to other users.

  • "Press 4 to record your temporary greeting."

  • "Press 5 to change your password."

  • "Press * to return to the main menu."

Press * for help or # to exit.


 
 

 

ROBERT MORRIS UNIVERSITY

6001 University Blvd. Moon Township, PA15108 800-762-0097 © 1995 – 2011 Robert Morris University. All rights reserved.