The Human Resources Department announces the position of Online/Off-Campus Student Services Representative reporting to the Manager, Online/Off-Campus Student Services.

Responsibilities include: assuring online and off-campus students have excellent and supportive student services; assisting students with courses and document requirements for online and off-campus degree programs; advising students on services available through RMU; advising at-risk students with circumstances to ensure online course and program attendance; informing students about course/program content and registration in degree program of study; reviewing, validating, and entering transfer credits from transcript evaluations for online and off-campus students; processing change of majors, reinstatements, college level examination credit, institutional credit, and approved course substitutions for online and off-campus students; enrolling students in OCICU courses; assisting students in acclimating and succeeding in online and off-campus courses completing transfer credit evaluations; working in cooperation with department heads to reduce student barriers; working evenings and weekends to meet the needs of students; and performing related work as assigned.

Requirements:

• Associate's Degree required or equivalent work experience; Bachelor's degree preferred.

• Minimum of 3 years of experience in customer service or customer support environment required.

• Ability to work evenings and weekends and flexible work schedule required.

• Experience in higher education preferred.

• Experience in conflict resolution with creative problem solving skills.

• Excellent verbal and written communication skills, organizational and time management skills.

• Ability to maintain confidentiality and composure in difficult situations.

• Excellent technology skills (EMAS, Patriot, Powerfaids).

• Willingness to travel as needed to off-campus locations.

Exempt

Internal Application Deadline:  May 14, 2013

External Application Deadline:  Until Position Is Filled

Starting Date:  As Soon As Possible

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